Jane Doe
€110.00
Name: Jane Doe
City: Marsalforn
Applying as: Waiter
Years of Experience: 3
Languages: Maltese, English, Italian
Entitled to work in Malta: Yes
Description
Name: Jane Doe
City: Marsalforn
Applying as: Waiter
Years of Experience: 3
Languages: Maltese, English, Italian
Entitled to work in Malta: Yes
Additional information
| How do you handle difficult customers? | I stay calm, polite, and professional no matter how difficult the customer is. I listen carefully to understand their concern, avoid interrupting, and show empathy. If it’s something I can fix immediately—like a wrong order or missing item—I take care of it right away. If it’s beyond my control, I communicate with the kitchen or manager to resolve it quickly. The goal is always to turn the situation around and leave the guest feeling heard and respected. Most of the time, a friendly and understanding attitude is enough to defuse tension. |
|---|---|
| How many plates can you carry at once? | I can comfortably carry three full plates at once using proper technique—one on each arm and one in my hand. I always prioritize safety, balance, and presentation over speed. If the setup or dishware allows for more and it's appropriate for the service style, I can adapt, but I never risk spills or accidents just to carry more. |
| What would you do if a customer complains about their food? | If a customer complains about their food, I stay calm, listen carefully, and acknowledge their concern without becoming defensive. I apologize sincerely and ask for specific details so I can understand the issue. Then I inform the kitchen discreetly and work with them to resolve the problem quickly—whether that means remaking the dish, offering an alternative, or involving the manager if needed. Throughout, I keep the customer updated and do my best to ensure they still have a positive experience. It's all about turning a complaint into a chance to show great service. |
| How familiar are you with common food allergies or dietary restrictions? | I’m familiar with common food allergies and dietary restrictions, including gluten, nuts, shellfish, lactose, and soy, as well as dietary preferences like vegetarian, vegan, and halal. I know how important it is to communicate clearly with both the customer and the kitchen to avoid any risk of cross-contamination. When a guest mentions an allergy or restriction, I always double-check ingredients, confirm with the chef when needed, and ensure the meal is handled with extra care. Keeping guests safe and comfortable is always a top priority. |
| What steps do you take to ensure accurate order taking and delivery? | To ensure accurate order taking and delivery, I listen carefully and repeat orders back to the guest to confirm. I always write orders down, even if I have a good memory, especially when it involves modifications or allergies. If we use a POS system, I double-check the entries before sending them to the kitchen. During delivery, I match each dish to the right guest, especially when there are special requests. I also stay alert during the meal in case anything needs to be corrected quickly. Accuracy builds trust, and I take that seriously. |
Only logged in customers who have purchased this product may leave a review.
Reviews
There are no reviews yet.